Terms of Use

Last updated: June 2026

1. Purpose and Scope

1.1 Purpose

These Terms of Use (hereinafter 'TOU') define the rules governing access to, browsing, and use of the Tilteur platform (hereinafter 'the Platform' or 'the Service'), accessible at https://tilteur.com and its subdomains.

1.2 Publisher

The Service is published by Mr. Mitaine Yves, ---ù---, France, registered with the Trade and Companies Register of Limoges under number 44018640100038, as a sole trader (hereinafter 'the Publisher').

1.3 Hosting

The Service is hosted by Hostinger, with registered offices located in France — Paris.

1.4 Scope

These TOU apply to any User (as defined below) accessing the Service, whether they hold a free account, a trial account, or a paid subscription. Use of the Service implies full and unconditional acceptance of these TOU.

1.5 Document Hierarchy

In the event of any conflict between these TOU and the Terms and Conditions of Sale (TCS) applicable to paid subscriptions, the TCS shall prevail solely for provisions relating to the commercial relationship (pricing, payment, commercial termination).

2. Definitions

The following terms have the meaning set out below:

'User': any natural or legal person accessing the Service, with or without a registered account.
'Account': the personal space created by the User on the Platform, accessible via username and password.
'Content': all data, texts, images, files, quizzes, games and any other element created, imported or published by the User on the Platform.
'Customer Area': the secure interface enabling the User to manage their Account, Content and settings.
'Service': all software features made available by the Publisher on the Platform.
'Third Party': any entity other than the Publisher and the User.

3. Access to the Service

3.1 Free and Restricted Access

Certain features of the Service are freely accessible (home page, documentation, list of public games). Others require the creation of an Account and/or subscription to a paid plan.

3.2 Account Creation

To access the full features, the User must create an Account by providing:

A valid email address;
A secure password;
Information about their organisation (name of responsible person, domain(s), phone number, address).

The User warrants the accuracy and currency of the information provided. The Publisher reserves the right to suspend or delete any Account containing inaccurate or false information.

3.3 Login Credentials

Login credentials (email address and password) are personal and confidential. The User is solely responsible for their safekeeping and use. Any action carried out from the Account is deemed to have been carried out by the User or with their authorisation.

In the event of loss, theft or fraudulent use of their credentials, the User undertakes to notify the Publisher immediately by email at: mitaineyves@artepdev.com.

3.4 Multiple Accounts

Creating multiple Accounts by the same natural or legal person in order to circumvent usage limits, benefit multiple times from promotional offers, or by any other fraudulent means is strictly prohibited.

3.5 Inactive Account

An Account inactive (without login) for a period of 12 months may be suspended and then deleted by the Publisher, subject to email notification 30 days before deletion. The associated Content will then be permanently deleted, subject to any legal retention obligations.

4. Service Description and Features

4.1 Nature of the Service

Tilteur is a SaaS platform enabling the creation, customisation and management of interactive games and quizzes for professionals (B2B). The Service includes:

A game and quiz editor;
Templates and customisation options;
A publication and sharing system;

4.2 Service Evolution

The Publisher reserves the right to modify, add or remove features of the Service, subject to:

Prior notice by email or via the Platform, 30 days before implementation for major removals;
Maintaining essential features for the duration of the current subscription.

4.3 Technical Limitations

The Service is subject to technical limitations (storage, bandwidth, number of games, number of participants) defined according to the subscription plan taken out. The Publisher reserves the right to temporarily restrict access in the event of abnormal threshold exceedances.

4.4 Maintenance and Unavailability

The Publisher carries out maintenance operations necessary for the proper functioning of the Service. These operations may cause temporary interruptions. The Publisher endeavours to schedule them outside peak hours and to notify Users with a minimum of 48 hours' notice where possible.

The Publisher undertakes to ensure that the Service is accessible 99% of the time on a monthly basis, excluding scheduled maintenance periods and force majeure events. If this threshold is exceeded due to unplanned downtime, Users with a paid subscription automatically receive a subscription extension proportional to the excess downtime (permitted allowance: 7 hours 18 minutes per 30-day calendar month). The extension is applied at the next renewal, without any action required from the User, and notified by email within 7 days following the end of the month concerned.

5. Use of the Service

5.1 Lawful Use

The User undertakes to use the Service in accordance with:

These TOU;
Applicable French and European legislation;
Third-party rights (intellectual property, right of image, right to privacy).

5.2 Prohibitions

The following are strictly prohibited:

Use of the Service for illegal, fraudulent, defamatory, offensive, discriminatory or pornographic purposes, or incitement to hatred or violence;
Attempting unauthorised access to systems, other users' Accounts or restricted areas of the Platform;
Introducing viruses, Trojans, worms, logic bombs or any other malicious software;
Reverse engineering, decompiling, disassembling or any attempt to access the source code of the Service;
Reproducing, representing, modifying, publishing or adapting any part of the Service without prior authorisation;
Reselling, renting, sublicensing or making the Service available to third parties, even free of charge;
Using robots, spiders, scrapers or any other automated means of accessing the Service without prior written authorisation;
Any action likely to disrupt, slow down or saturate the operation of the Service.

5.3 User Content

The User is solely responsible for the Content they create, import, publish or share via the Platform. They indemnify the Publisher against any third-party claim based on such Content.

The User undertakes not to publish Content that:

Infringes third-party intellectual property rights (trademarks, patents, copyright);
Violates the privacy, right of image or dignity of persons;
Is false, misleading or likely to mislead the public;
Contains sensitive data within the meaning of Article 9 of the GDPR (racial origin, political opinions, religious beliefs, health data, etc.) without legal justification and appropriate security measures.

5.4 Moderation and Reporting

The Publisher does not carry out systematic prior moderation of Content. However, it reserves the right to remove without notice any Content that is:

Reported by a third party as unlawful;
Contrary to these TOU;
Likely to incur the Publisher's liability.

The User may report unlawful Content by email at: mitaineyves@artepdev.com.

6. Intellectual Property

6.1 Platform Ownership

The Platform, the Service, their architecture, source code, interface, design, databases, logos, trademarks and all the elements of which they are composed (texts, images, graphics, sounds, videos, etc.) are the exclusive property of the Publisher and/or its licensors.

These elements are protected by French and international laws relating to intellectual property, in particular the French Intellectual Property Code.

6.2 Licence of Use

The Publisher grants the User a non-exclusive, non-transferable, non-sublicensable and strictly personal licence to use the Platform and the Service, for the sole duration of their subscription or access, and within the limits of the features to which they have access.

This licence is granted free of charge for free access and for consideration for paid subscriptions, in accordance with the TCS.

6.3 Restrictions

Any reproduction, representation, modification, publication, adaptation, translation, extraction or reuse, in whole or in part, of the Platform or the Service, by any means whatsoever, without prior express authorisation from the Publisher, is strictly prohibited and constitutes an infringement punishable under the French Intellectual Property Code.

6.4 Ownership of User Content

The User retains ownership of Content they create on the Platform. By publishing Content, the User grants the Publisher a non-exclusive, worldwide, royalty-free and transferable licence, limited to the duration necessary for providing the Service, to:

Host, store and display Content on the Platform;
Adapt technical formats to ensure Service compatibility;
Back up and restore Content.

This licence automatically terminates upon deletion of Content by the User or upon Account termination, subject to technical deletion timescales.

7. Personal Data and Cookies

7.1 Data Collection

The Publisher collects and processes Users' personal data in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR). The data collected includes:

Registration data: last name, first name, email address, company name, SIRET number (for professionals);
Navigation data: technical cookies necessary for the operation of the Service;
Payment data: processed by our secure payment provider; the Publisher does not retain bank card numbers.

7.1 bis. End-user data (Shopify, PrestaShop, WordPress and other connectors)

When the User connects the Platform to their Shopify, PrestaShop, WordPress or any other connected sales channel, the Publisher receives and stores the following data concerning the User's end customers:

Customer identifier (customer_id) ;
End customer's email address;
Game and quiz answers (in JSON data format);
Technical session identifier.

For this data, the Publisher acts as a data processor within the meaning of Article 28 of the GDPR. The User (merchant) remains the data controller. The terms of this data processing (purposes, security, breach notification, return of data) are set out in the General Terms and Conditions of Sale (Article 8 bis — Data Processing Agreement).

The Publisher only processes this data on the User's instructions, via the official connector provided by the Platform. The Publisher does not share, sell or use this data for its own commercial or advertising purposes.

7.2 Purposes of Processing

Data is collected for the following purposes:

Creation and management of the User Account;
Provision and personalisation of the Service;
Service security and fraud prevention;
Communication with the User (updates, alerts, support);
Compliance with legal and regulatory obligations;

7.3 Legal Basis for Processing

Data processing is based on:

Performance of the contract (TOU/TCS) for Account management and provision of the Service;
The Publisher's legitimate interests in security and fraud prevention;
Legal obligation for the retention of billing data.

7.4 No Sharing with Third Parties

The Publisher undertakes not to sell, rent, assign or transfer Users' personal data to third parties for commercial or advertising purposes. Data may only be shared in the following cases:

With technical subcontractors strictly necessary for hosting, maintenance and payment of the Service (subject to GDPR-compliant subcontracting agreements);
In response to a legal obligation, judicial request or administrative decision;
To protect the rights, property or safety of the Publisher, its Users or the public.

7.5 Retention Period

Data is retained for the duration of the subscription and, after termination or Account deletion, for a period of 12 months for evidential, security and legal compliance purposes (in particular accounting and tax obligations), then securely deleted.

7.6 User Rights

In accordance with the GDPR, every User has the following rights:

Right of access: obtain confirmation that data concerning them is processed, and access that data;
Right of rectification: have inaccurate or incomplete data corrected;
Right to erasure ('right to be forgotten'): request deletion of their data under the conditions provided by law;
Right to restriction of processing: request that processing of their data be suspended;
Right to data portability: receive their data in a structured, commonly used format and transmit it to another controller;
Right to object: object to the processing of their data on legitimate grounds;
Right not to be subject to automated decision-making: no profiling or fully automated decision-making is implemented.

These rights are exercised by email at: mitaineyves@artepdev.com, accompanied by a copy of an identity document. The Publisher undertakes to respond within a maximum of one (1) month.

7.7 Cookies

The Platform uses only cookies strictly necessary for the operation of the Service:

Session cookies: enable navigation and maintenance of the connection;
Authentication cookies: enable User identification;
Security cookies: contribute to protection against computer attacks.

These cookies are exempt from prior consent as they are essential for providing the Service. The User may consult the detailed cookie policy at https://tilteur.com/legal/cookies.

7.8 Data Security

The Publisher implements appropriate technical and organisational measures to guarantee the security, integrity and confidentiality of data:

Data encryption in transit (HTTPS/TLS protocol);
Password hashing;
Restricted data access to authorised and cleared personnel;
Regular and secure backups;
Periodic security audits.

7.9 Subcontractors and Transfers

Data is hosted by Hostinger on servers located in France — Paris. No transfer of data outside the European Union is carried out, unless the subcontractor concerned offers sufficient guarantees within the meaning of the GDPR.

7.10 Complaints

The User has the right to lodge a complaint with the French data protection authority (CNIL), the competent supervisory authority, if they consider that the processing of their data constitutes a violation of the GDPR.

8. Liability

8.1 User Liability

The User is solely responsible for:

Their use of the Service;
Content they publish, broadcast or share via the Platform;
The safekeeping and security of their login credentials;
The truthfulness and accuracy of the information provided when creating their Account.

The User indemnifies the Publisher against any third-party claim, complaint or action arising from their actions or Content, and undertakes to compensate the Publisher for any loss, costs and fees incurred.

8.2 Publisher Liability

The Publisher is subject to a best-efforts obligation in providing the Service. Its liability can only be incurred in the event of proven fault.

8.3 Liability Cap

The Publisher's overall liability for all cumulative direct damages arising from simple negligence is expressly limited to the total amount paid by the User during the 12 months preceding the event giving rise to the damage, or to 100 euros (one hundred euros) for free-tier access.

Exceptions to the cap. This limitation of liability does not apply in the event of:

Gross negligence : a material breach of an essential contractual obligation rendering the main purpose of the contract impossible or very difficult to achieve;
Fraudulent misrepresentation : a deliberate intent to cause harm or to deceive the User;
Fraud : an intentional act designed to mislead the User;
Personal injury : bodily injury, disability or death caused by the Publisher.

The Publisher declares that it holds professional liability insurance (PL insurance) for damages exceeding the above cap, subject to the terms and conditions of the insurance policy in force. The User may request a copy of the insurance certificate upon simple written request.

8.4 Cap on Liability

The Publisher's overall liability for all cumulative direct damage is expressly limited to the total amount paid by the User over the 12 months preceding the event giving rise to the damage, or to 100 euros (one hundred euros) for free access.

9. Account Suspension and Deletion

9.1 Suspension

The Publisher reserves the right to temporarily suspend access to the Service and the User's Account, without notice or compensation, in the event of:

Non-compliance with these TOU;
Fraudulent, abusive or unlawful use of the Service;
Non-payment of sums due (for paid subscriptions);
Breach of the security of the Service or other Users;
A grounded judicial or administrative request.

Suspension takes effect immediately upon email notification. The User is invited to remedy the situation within 7 days. Failing that, the Publisher may proceed to permanently delete the Account.

9.2 Deletion at the User's Request

The User may request deletion of their Account at any time from their Customer Area or by email at mitaineyves@artepdev.com. Deletion is effective within 30 days, subject to settlement of any outstanding amounts.

9.3 Effects of Deletion

Account deletion results in:

Transition to read-only access for 60 days, to allow Content retrieval;
Permanent deletion of associated Content at the end of the read-only period, subject to legal retention obligations;
Automatic termination of any ongoing paid subscription, without pro-rata refund.

This 60-day period may be extended upon request sent to mitaineyves@artepdev.com.

9.4 Post-Deletion Retention

In accordance with Article 7.5, certain data may be retained after Account deletion for the legally required period for evidential, security or legal compliance purposes.

10. Hyperlinks and Third-Party Sites

10.1 Links from the Platform

The Platform may contain hyperlinks to third-party websites. The Publisher exercises no control over these sites and disclaims all liability as regards their content, privacy policy or practices.

10.2 Links to the Platform

Creating hyperlinks to the Platform is permitted, provided that:

The deep linking technique (direct link to an internal page) is not used without prior authorisation;
No confusion is created as to the origin of the Service;
The Publisher's image is not harmed.

Any use of the Tilteur logo or trademarks requires prior written authorisation.

11. Amendments to the TOU

11.1 Principle

The Publisher reserves the right to amend these TOU at any time, in particular to take account of legislative, regulatory, technical or commercial developments.

11.2 Notification

Amendments will be brought to Users' attention by:

Display on the Platform with an information banner;
Sending an email to the address registered in the Account.

11.3 Acceptance

Users have 30 days from notification to review the amendments. Continued use of the Service after this period constitutes full and unconditional acceptance of the amended TOU. If refused, the User must cease using the Service and request Account deletion.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These TOU are governed by French law.

12.2 Mediation

In the event of a dispute relating to the interpretation or performance of these TOU, the parties undertake to seek an amicable solution first. The User may contact the Publisher by email at mitaineyves@artepdev.com.

12.3 Jurisdiction

In the absence of an amicable resolution within 30 days, any dispute will be brought before the competent courts in the jurisdiction of the Publisher's registered office, located in Limoges (87000), France.

12.4 Language and Prevailing Version

These General Terms of Use are originally drawn up in French. They have been translated into English for the convenience of international Users. In the event of any discrepancy, contradiction, or ambiguity between the French version and this translated version, the French version shall prevail and shall be used as the sole reference for the interpretation of any dispute submitted to French jurisdiction.

The User acknowledges having had the opportunity to review the French version and accepts that the French text shall govern the contractual relationship with the Editor.

13. Miscellaneous Provisions

13.1 Entire Agreement

These TOU, supplemented by the TCS applicable to paid subscriptions, constitute the entire agreement between the Publisher and the User and supersede all prior agreements, written or oral, relating to their subject matter.

13.2 Partial Invalidity

If one or more provisions of these TOU are held to be invalid or declared as such pursuant to a law, regulation or a final decision of a competent court, the remaining provisions shall retain their full force and effect.

13.3 Non-Waiver

The Publisher's failure to invoke a breach by the User of any of their obligations shall not be construed as a waiver of the right to invoke such a breach at a later date.

13.4 Language

These TOU are written in French. In the event of translation, only the French version shall prevail in the event of any discrepancy.

13.5 Assignment

The User may not assign these TOU without the Publisher's prior written consent. The Publisher may assign all or part of its rights and obligations to any third party of its choice, subject to notifying the User with 30 days' notice.

In the event of an assignment to a direct competitor of the User, the User shall have the right to terminate without fees within 30 days of notification of such assignment.

13.6 Notices

Any notification between the parties is made by email to the addresses registered in the Account or on the Platform. The User undertakes to keep their contact details up to date in their Customer Area.

13.7 Contact

For any question relating to these TOU, the User may contact the Publisher:

By email: mitaineyves@artepdev.com
By post: Mr. Mitaine Yves, ---ù---, France